Privacy Policy

Welcome to Ecopy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("App") and related services.

By installing or using Ecopy, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2.1 Information You Provide

When you use Ecopy, we collect the following information:

• Shopify Store Information: Store name, store URL, shop owner email address, and store configuration details.
• Account Information: Your name, email address, and Shopify account credentials (via OAuth authentication).
• Product Data: Information about products you import, including titles, descriptions, images, variants, and pricing.
• Usage Data: Information about how you use the App, including features accessed, import history, and AI rewriting usage.

2.2 Automatically Collected Information

We automatically collect certain information when you use Ecopy:

• Device Information: IP address, browser type, device type, operating system, and browser settings.
• Log Data: Access times, pages viewed, app features used, and other diagnostic data.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and store certain information.

2.3 Third-Party Data

We receive information from third-party services:

• Shopify Platform: Store data, product catalogs, order information, and customer data as necessary to provide our services.
• Source Platforms: Publicly available product information from platforms you import from (Amazon, AliExpress, Etsy, etc.).

We use the information we collect for the following purposes:

• Provide Services: To operate and maintain the App, process product imports, and enable AI-powered features (content rewriting, translation).
• Improve Our App: To analyze usage patterns, identify bugs, develop new features, and enhance user experience.
• Communication: To send you service-related notifications, updates, security alerts, and support messages.
• Marketing: With your consent, to send promotional emails about new features, special offers, or other information we think you may find interesting.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: To store and process data (e.g., AWS, Google Cloud).
• AI Services: To provide content rewriting and translation features.
• Analytics: To understand how users interact with our App.
• Payment Processing: To process payments if applicable.

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

4.2 Shopify Platform

As a Shopify App, we share necessary information with Shopify to provide our services and comply with Shopify's platform requirements.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you uninstall the App, we will delete or anonymize your personal information within 90 days, except for data we are required to retain for legal, accounting, or security purposes.

You can request deletion of your data at any time by contacting us at [email protected].

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure cloud infrastructure with industry-standard providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information (subject to legal obligations).
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities.

Ecopy is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

We use cookies and similar tracking technologies to track activity on our App and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our App.

Our App may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at [email protected].

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal bases:

• Contractual Necessity: To provide the services you requested
• Legitimate Interests: To improve our App and prevent fraud
• Consent: For marketing communications (where required)
• Legal Obligations: To comply with applicable laws

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will notify you via email and/or a prominent notice in our App before the change becomes effective. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: